If you want to reset your device to factory defaults, make sure you know your Google Account and password, because you'll need to log in at the end of the reset.
If you want to reset your device to factory defaults, but don't remember your Google username and/or password, you can do one of these:
Check your devices Account settings for your account name, and reset your password via the device or at www.google.com .
It can take 24 hours for the password reset to sync with all devices registered to the account.
Remove the account before you reset the device.
If you already reset your device, but don't remember your Google username and/or password, the device can't be used. In that case, you can do one of these:
If you know your Google username but can't remember the password, you can reset your password on the device, or at www.google.com . It can take up to 24 hours for a new password to sync with all registered devices. After 24 hours, you can try logging in to your phone with the new password.
If you have multiple Google Accounts, and you can't remember which Google Account you set up on your device, visit https://www.google.com/android/devicemanager .
Log in with your Google username and password and check the list of devices registered to the account. If you don't see the device listed on the account, it means the device is registered to a different account. Use the same process to check for devices linked to your other Google Accounts. When you find the registered account, use it to log in to your device.
If you can't remember any of your Google Account information, you can send your device, along with proof of purchase, to an authorized Samsung Service Center. Samsung has special tools to reset the phone to factory defaults with no protection enabled.
We hope this article was useful. Thank you for reading. For more AMGuard insights, please explore the Visual Knowledge-base Series.
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